Product Info and Maintenance

Yes, you can refinish your wood windows and doors. For best results, refer to manufacturer specifications for your specific product.

Yes, you can paint your steel front entry door and stain your fiberglass front entry door.

The color change is part of the natural aging process for an Oil-Rubbed Bronze which will develop its own unique patina over time. The dark bronze finish is applied to copper hardware with the intent that it will wear, allowing the copper to show through and creating a “living finish”.

What you’re experiencing is most likely the difference between the interior and exterior temperature. If the exterior temperature is substantially colder than the interior of your home, insulated glass will feel roughly 15°F cooler.

Yes, a small area of excess vinyl is created during the welding process. Although steps are taken to trim as much off as possible, removing too much can cause a weakness in that area.

You can wash the window frame and sash with mild dish soap and water. We advise against using abrasive solvents as they can cause damage.

We suggest using a premixed vinegar-based cleaning solution or a glass cleaner that is free of ammonia with a microfiber cloth or clean paper towel. Using cleaners that are ammonia- or alcohol-based may leave streaks or create a film that attracts dust or moisture.

We do not advise painting or adding any tints as this will void your warranty.

Condensation is caused when water vapor contained in the air comes into contact with a cooler surface. Since glass tends to be the coolest part of a home, this is the first place condensation will form. Here are a few tips on how to warm the surface of the glass and eliminate the condensation: open window coverings, increase the temperature of your home by a few degrees and/or remove foliage near the window/door to promote circulation.

After the installation is complete, we will remove and discard all debris from your home.

Each window installation is unique, some can be installed from the inside while others are installed from the outside. At the time of measurement, a member from our Installation Team will determine what is right for your situation.

Yes, your Orlando Windows and Doors door systems can be re-keyed. It is even possible to have your front entry door keyed to match your patio door.

Your replacement windows will be ready for installation within 4-6 weeks from the date the product is ordered, depending on the product. Typical installations can be completed in 2-4 days, based on the size of the home.

Yes, Orlando Windows and Doors does install year-round. During the installation, our professionals take all necessary precautions to minimize heating/cooling loss.

Yes, it ensure the product operates properly. If the product is not correctly installed, the functionality and performance of the unit could be hindered.

Window manufacturers do no warranty against insect damage.

Orlando Windows and Doors stands behind the installation of your products with a 10-year labor warranty. For product-specific warranty information, click a link below or visit the manufacturer’s site: Pinnacle Warranty Legend Warranty Next Dimension Warranty
Velux
Integrity
Ply Gem
Andersen
Jeld Wen

Please contact our Orlando Windows and Doors Customer Support Team.

In the rare event that you encounter an issue with your replacement windows or doors, please email our Orlando Windows and Doors Customer Support Team.